Return & Exchange Policy

At Little Starling, we want you to be happy with your purchase. We understand that sometimes you may change your mind, and we aim to make the returns process as straightforward as possible.

Nothing in this policy affects your statutory consumer rights.

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Cancelling an Online Purchase

For most online purchases, you have the right to change your mind and cancel your order without giving a reason.

You generally have 14 days from the day after you receive your goods to tell us that you wish to cancel your purchase.

Once you have notified us of your decision to cancel, you then have a further 14 days to return the goods, subject to any applicable exceptions.

To request a cancellation or return, please contact our Customer Care team at support@thelittlestarling.com.

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How to Request a Return

Before sending an item back, please contact us so that we can provide you with the appropriate return instructions.

Please include:

• Your order number

• Your full name

• The email address used to place the order

• The item(s) you wish to return

• The reason for the return, where applicable

Please do not send a return to an address without first receiving return instructions from us.

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Condition of Returned Items

You may inspect and handle a product in the same way that you reasonably would in a shop to establish its nature, characteristics and functionality.

Where handling goes beyond what is reasonably necessary, we may be entitled to make an appropriate deduction from the refund to reflect any reduction in the value of the goods.

For clothing and other applicable products, we recommend keeping all original tags, labels and packaging until you have decided to keep your purchase.

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Return Delivery Costs

If you exercise your statutory right to cancel because you have changed your mind, you will normally be responsible for the direct cost of returning the goods to us, unless we tell you otherwise or applicable law requires us to bear that cost.

We will provide the appropriate return instructions after you contact us.

If an item is faulty, damaged, incorrect or not as described, different rules may apply. Please contact us before arranging a return so that we can review the issue and provide appropriate instructions.

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Refunds

Once an eligible return has been received, we will process the applicable refund without undue delay and in accordance with UK consumer law.

Where you exercise your statutory cancellation right, refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where applicable, the refund will include the cost of our standard delivery option. If you selected a more expensive delivery service, any additional amount above the cost of our standard delivery option may not be refundable.

We may withhold a refund until we have received the goods back or you provide appropriate evidence that the goods have been returned, where permitted by law.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank or payment provider.

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Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as possible at support@thelittlestarling.com.

Please include your order number and details of the issue. We may ask for photographs or other reasonable information to help us investigate.

Please do not dispose of or return the item before contacting us, as we may need to provide specific instructions.

Where applicable, we will provide an appropriate remedy in accordance with your statutory consumer rights.

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Exchanges

If you would like a different size, colour or product, please contact us.

Where possible and subject to availability, we may be able to arrange an exchange. In some circumstances, the simplest option may be to return the original item and place a new order.

Your statutory rights are not affected.

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Products That May Not Be Eligible for Change-of-Mind Cancellation

Certain products may be excluded from the statutory right to cancel where permitted by law.

This may include, for example:

• Products made to your specifications or clearly personalised

• Certain sealed products that are not suitable for return for health protection or hygiene reasons once unsealed

• Other products for which an applicable legal exception to the cancellation right applies

Where an exception is relevant to a product, we will provide appropriate information where required.

These exceptions do not remove any rights you may have where a product is faulty, damaged, not as described or otherwise does not meet applicable legal requirements.

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Orders Already in Transit

If you contact us to cancel an order after it has already been dispatched, please contact our Customer Care team for instructions.

Where the statutory cancellation right applies, dispatch of the order does not by itself remove that right.

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Contact Us

If you have any questions about a cancellation, return, exchange or refund, please contact:

Little Starling Customer Care
Email: support@thelittlestarling.com

Please include your order number whenever possible so that we can assist you more quickly.

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Little Starling — For every little moment.