Shipping Policy
At Little Starling, we want your order to arrive safely and as smoothly as possible.
We deliver our products to customers across the United Kingdom. Available delivery options, estimated delivery times and applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Processing Your Order
Once your order has been successfully placed and payment has been received, we will begin processing it for dispatch.
Processing times may vary depending on the product and order. During busy periods, sales, promotions and bank holidays, processing may occasionally take a little longer.
Once your order has been dispatched, you will receive a dispatch confirmation by email. Where tracking is available, tracking information will also be provided.
Delivery Times
Estimated delivery times are displayed at checkout and are intended to help you understand when your order is expected to arrive.
Unless a different delivery timeframe has been agreed with you, goods will be delivered within the timeframe required by applicable UK consumer law.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather or other disruptions.
Delivery Address
Please make sure that your delivery name, address and postcode are complete and correct before placing your order.
If you realise that you have entered incorrect delivery information, please contact us as soon as possible at support@thelittlestarling.com.
If your order has not yet been processed or dispatched, we will do our best to assist. We cannot guarantee that delivery information can be changed once an order has entered the dispatch process.
Tracking Your Order
Where tracking is available for your order, tracking information will be provided after dispatch.
Please allow time for tracking information to become active after your order has been handed to the delivery service.
Delivery Delays
If your order has not arrived within the expected delivery timeframe, please contact our Customer Care team at support@thelittlestarling.com and include your order number.
We will investigate the delivery and assist you with the appropriate next steps.
A delay caused by a delivery provider does not affect any statutory rights you may have under applicable consumer law.
Multiple Parcels
In some circumstances, products within the same order may be dispatched separately and may arrive in more than one parcel.
Where this happens, you may receive separate delivery or tracking information for each parcel.
You will not be charged additional delivery fees simply because we choose to dispatch an order in separate parcels.
Damaged Parcels or Items
If your parcel or an item arrives damaged, please contact us as soon as possible at support@thelittlestarling.com.
Please include your order number and details of the issue. We may ask for photographs of the parcel, packaging or affected product to help us investigate.
Please do not dispose of the affected product or packaging before contacting us where reasonably possible.
Your statutory consumer rights are not affected.
Orders Not Received
If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may ask you to check with other members of your household, neighbours or an appropriate safe place before we begin an investigation with the delivery provider.
We will assist you with the appropriate next steps based on the circumstances.
International Delivery
Our primary delivery market is the United Kingdom.
The delivery destinations currently available to you will be shown at checkout. If delivery to a destination outside the United Kingdom is available, applicable delivery charges and estimated delivery information will be displayed before you complete your purchase.
Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.
Contact Us
If you have any questions about the delivery of your order, please contact:
Little Starling Customer Care
Email: support@thelittlestarling.com
Please include your order number whenever possible so that we can assist you more quickly.
Little Starling — For every little moment.
RETURN & EXCHANGE POLICY
At Little Starling, we want you to be happy with your purchase.
If you change your mind about an online purchase, you may have a legal right to cancel your order under UK consumer law, subject to applicable exceptions.
For most online purchases of goods, customers generally have 14 days from the day after receiving the goods to notify the retailer that they wish to cancel, followed by a further period to return the goods. Certain products and circumstances may be excluded from these cancellation rights.
How to Request a Return
If you would like to return an item, please contact our Customer Care team before sending your parcel back.
Please provide:
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Your order number
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Your name
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The email address used for the order
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The item(s) you wish to return
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The reason for your return, where applicable
Our team will provide you with the appropriate return instructions.
Condition of Returned Items
Unless otherwise permitted by law, products should be returned in the condition required by our returns policy.
For clothing and other applicable products, we recommend keeping all original tags, labels and packaging until you have decided to keep your purchase.
Customers may generally handle goods to the extent necessary to establish their nature, characteristics and functionality, in a similar way to how they could inspect them in a shop. However, excessive handling may affect the refund where permitted by law.
Exchanges
If you would like to exchange an item for another size, colour or product, please contact us.
Depending on availability, we may be able to arrange an exchange. In some circumstances, we may instead ask you to return the original item and place a new order.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.
We will investigate the issue and provide an appropriate solution in accordance with your statutory consumer rights.
Please do not dispose of a faulty or damaged item before contacting us, as we may need information or photographs to investigate the issue.
Refunds
Once an eligible return has been received and processed, your refund will be issued in accordance with our returns policy and applicable UK consumer law.
Refunds will normally be made using the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Return Delivery Costs
Where you exercise your statutory cancellation rights because you have changed your mind, the rules concerning return delivery costs depend on the circumstances and the information provided at the time of purchase.
Where an item is faulty, damaged or not as described, different statutory rights may apply.
Please contact our Customer Care team if you are unsure whether you are responsible for return postage.
Products That Cannot Be Returned
Certain products may be excluded from cancellation or return rights where permitted by law, including certain personalised or customised products and products that are unsuitable for return for hygiene or health protection reasons once unsealed.
Any applicable exclusions will be clearly communicated where relevant.
Our Commitment
We want returns to be as straightforward as possible.
If you have any questions about returning or exchanging an item, please contact our Customer Care team before sending your parcel back.
Little Starling — making shopping for little ones simple and enjoyable.